SUPPORT
CUSTOMER SERVICE
For after sales service inquiries regarding repairs, overhauls, or other maintenance requirements, please visit www.GrandSeikoServiceUSA.com.
For inquiries regarding your Boutique Online order, please use the form below or contact us by phone by calling 888-300-8463 or email at boutique.online@grand-seiko.us.com.
CONTACT US
custserv@grand-seiko.us.comSERVICE CENTER & GENERAL INQUIRIES
Find out how to send your watch to us for service, approve repair estimates, and check repair status.
SERVICE CENTER
201-529-3316
GENERAL INQUIRIES
201-529-5730
customerrelations@seikousa.com
SERVICE WEBSITEINSTRUCTION MANUALS
Manuals for each of our watches are available for download in PDF format.
FAQ
Welcome to Support Services. In order to help serve you better, we have assembled the most common questions and answers we are asked by customers. If you still have questions, you are welcome to contact the SCA Customer Service and we will be happy to assist you.
ACCESSIBILITY
Scope
https://www.grand-seiko.com/us-en operated by Seiko Watch CorporationTarget Level
Compliance with Level AA of the guidelines “WCAG 2.0” of the W3C (World Wide Web Consortium)Major Efforts
Feedback
If you have any questions regarding this website, we kindly ask you to review the following policy. Upon your understanding and agreement with the terms, please proceed to send us an email.Privacy Policy
Introduction:
Grand Seiko Corporation of America (“GSA” or “We”) respects your privacy and is committed to protecting it through this Website Privacy Policy (this “Policy”).This Policy describes the types of information that we may collect from you or that you may provide when you visit the website www.grandseikoboutique.us. (our “Website”). This Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on this Website and in emails, texts, and other electronic messages between you and this Website.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by GSA or any third party (including, without limitation, our affiliates and subsidiaries); or Any third party.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time (see section titled “Changes to Our Privacy Policy”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.
Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or make any purchases through the Website, or provide any information to us on this Website, including, without limitation, your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe, we might have any information from or about a child under 16, please contact us at legaldept@grand-seiko.us.com, Attn: Grand Seiko Legal Department.California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the section titled “Privacy Notice for California Residents” for more information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including, without limitation, information:1. By which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“personal information”);
2. That is about you but individually does not identify you; and/or
3. About your internet connection, the equipment you use to access our Website and your usage details relative to our Website.
We collect this information:
1. Directly from you when you provide it to us; and
2. Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The information we collect on or through our Website may include:- Information that you provide to us by filling in forms on our Website, including information you provide to us at the time of registering to use our Website or requesting further services;
- Records and copies of your correspondence (including email addresses), if you contact us;
- Your search queries and inquires on the Website; and
- Details of transaction you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order through our Website.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with us through our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:- Details of your visits to our Website, including, without limitation, traffic data, location data, logs, and other communication data and content that you access and use on the Website; and
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns;
- Store information about your preferences, allowing us to customize our Website according to your individual interests;
- Speed up your searches; and
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our Website and navigate through our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Section titled “Choices About How We Use and Disclose Your Information”.
Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit GSA, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please notify us using the contact methods provided in this Policy. For more information, see “Choices About How We Use and Disclose Your Information”.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.We may disclose personal information that we collect or you provide as described in this Policy:
- To our subsidiaries and affiliates;
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GSA’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GSA about our Website users is among the assets transferred;
- To fulfill the purpose for which you provide it;
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce or apply our terms of use, terms of sale, and other agreements, including for billing and collection purposes; and
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GSA, its customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
You can utilize the following mechanisms to provide you with the following control over your information:- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
- Promotional Offers from GSA. If you do not wish to have your email address/contact information used by GSA to promote our own or third parties' products or services, you can opt-out by notifying us using the contact methods provided in this Policy. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to GSA as a result of a product purchase, warranty registration, product service experience or other transactions.
- Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by notifying us using the contact methods provided in this Policy.
We do not control third parties' collection or use of your information to serve interest-based advertising; however, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI's website.
Residents of certain states, such as California, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see the section titled “Privacy Notice for California Residents” and the section titled “Additional Privacy Rights for Residents of Certain Other States” for more information.
Accessing and Correcting Your Information
You may send us an email at legaldept@grand-seiko.us.com, Attn: Grand Seiko Legal Department, to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.California residents may have additional personal information rights and choices. Please see Section titled “Privacy Notice for California Residents” for more information.
Grand Seiko Corporation of America
Privacy Notice for California Residents
This Privacy Notice for California Residents supplements the information contained in the Grand Seiko Corporation of America (“GSA”) Website Privacy Policy set forth above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or ”you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other applicable California privacy laws. Any terms defined in the CCPA have the same meaning when used in this Notice.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”).Personal information does not include publicly available information from government records, deidentified or aggregated consumer information, and information excluded from the CCPA’s scope.
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms or surveys you complete or products and services you purchase; and Indirectly from you. For example, from observing your actions on our Website.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:- To fulfill or meet the reason you provided the information;
- To provide, support, personalize, and develop our Website, products, and services;
- To process your requests;
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests;
- To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business;
- For testing, research, analysis, and product development, including to develop and improve our Website, products, and services;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; As described to you when collecting your personal information or as otherwise set forth in the CCPA;
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets; and
- Whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
21. Free Shipping
FREE STANDARD SHIPPING VALID ON ALL U.S. PURCHASES MADE AT SEIKOUSA.COM SHIPPING TO THE 48 CONTIGUOUS STATES. SHIPPING DISCOUNT IS APPLIED AT CHECKOUT WHEN STANDARD SERVICE IS SELECTED. NOT VALID IN STORES. CANNOT BE APPLIED TO PREVIOUS PURCHASES AND CANNOT BE REDEEMED FOR CASH. FREE SHIPPING IS NOT APPLICABLE ON ORDERS WITH NEXT DAY AIR DELIVERY SERVICE SELECTED. STANDARD SHIPMENT DELIVERY TIME IS 5-7 BUSINESS DAYS SUBJECT TO PROCESSING TIME AND ITEM AVAILABILITY. IF YOU HAVE ANY QUESTIONS ABOUT THIS OFFER, PLEASE CALL SEIKO USA AT 201.529.5730.RETURN POLICY
All sales are final. No returns unless the merchandise is defective.